Last Updated: September 15, 2023
At Hellscasce, we strive to provide high-quality AI-powered case analysis services that meet our customers' expectations. This Refund Policy outlines the circumstances under which refunds may be issued for our services.
Please read this policy carefully before purchasing our services. By subscribing to or purchasing our services, you agree to the terms of this Refund Policy.
1. Satisfaction Guarantee
Hellscasce offers a 30-day satisfaction guarantee on new subscriptions to our platform. If you're not completely satisfied with our services within the first 30 days after your initial purchase, you may request a refund as detailed in this policy.
This guarantee applies to new subscriptions only and does not extend to renewal periods, upgrades, or additional services purchased separately.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Service Unavailability: Extended periods of service unavailability not caused by scheduled maintenance or circumstances beyond our reasonable control
- Technical Issues: Persistent technical issues that significantly impair your use of our platform and that our technical support team is unable to resolve within a reasonable timeframe
- Material Discrepancy: A material discrepancy between the services as described and the services actually provided
- Duplicate Charges: Erroneous duplicate charges for the same service
- First-time Subscribers: Cancellation within the first 30 days of a new subscription under our satisfaction guarantee
3. Refund Request Timeframe
To be eligible for a refund, you must submit your request within:
- 30 days of the initial purchase date for refunds under our satisfaction guarantee
- 14 days of the charge date for duplicate or erroneous charges
- 7 days of experiencing service unavailability or technical issues
Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Submit your refund request by email to billing@hellscasce.com, by phone at +448438109793, or through the "Support" section in your account.
- Provide Order Details: Include your account information, the service or subscription you're requesting a refund for, and the reason for your request.
- Documentation: If applicable, provide documentation or evidence supporting your refund request (e.g., records of service outages, screenshots of technical issues, etc.).
- Review: Our customer service team will review your request and may contact you for additional information if needed.
- Resolution: We will process approved refunds within 10 business days of the approval. The refund will be issued to the original payment method used for the purchase.
5. Non-Refundable Items and Services
The following items and services are generally not eligible for refunds:
- Subscription fees after the first 30 days of service
- Custom development or integration services that have been delivered according to specifications
- Implementation and setup fees once the implementation has been completed
- Training and consultation services that have been delivered
- Services canceled after the refund eligibility period
- Services terminated due to violations of our Terms of Service
6. Partial Refunds
In some cases, we may issue partial refunds:
- For services that have been partially used or delivered
- When only some aspects of the service failed to meet expectations
- For subscriptions canceled mid-billing cycle (prorated refund)
The amount of a partial refund will be determined based on factors such as the duration of service usage, the nature of the issue, and the specific circumstances of the case.
7. Refund Processing
When a refund is approved:
- Credit card payments will be refunded to the original credit card used for the purchase
- Bank transfer payments will be refunded to the originating bank account
- Other payment methods will be refunded via the original payment method when possible, or by an alternative method agreed upon with the customer
Refunds typically take 5-10 business days to appear in your account, depending on your payment provider's processing times.
8. Cancellation vs. Refund
Canceling your subscription will prevent future charges but does not automatically qualify you for a refund of charges already processed. To request a refund of previous charges, you must follow the refund request process outlined in this policy.
To cancel a subscription:
- Log in to your Hellscasce account
- Navigate to "Account Settings" > "Subscription"
- Click on "Cancel Subscription" and follow the prompts
- Alternatively, contact our customer support team for assistance with cancellation
9. Service Credits
In some cases, we may offer service credits instead of monetary refunds. Service credits:
- Can be applied to future charges for Hellscasce services
- Do not expire for active accounts
- Are non-transferable and have no cash value
- May be offered at a higher value than the equivalent cash refund
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically for any changes.
The policy in effect at the time of your purchase will apply to that purchase. Any subsequent purchases will be subject to the policy in effect at the time of those purchases.
11. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us at:
