Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We automatically collect certain information when you:

• Visit our website
• Use our platform
• Open marketing emails
• Interact with our social media pages

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Business partners
• Service providers
• Public databases
• Social media platforms (if you connect your account to our services)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 Providing Our Services

• Setting up and managing your account
• Processing transactions and payments
• Delivering products or services
• Providing customer support
• Personalizing your experience

3.2 Communication

• Responding to your inquiries
• Sending service-related notifications
• Providing updates about our products and services
• Delivering marketing communications (with your consent where required)
• Conducting surveys and collecting feedback

3.3 Improving Our Services

• Analyzing usage patterns and trends
• Conducting research and development
• Testing and troubleshooting new features
• Enhancing the security and functionality of our services

3.4 Legal and Operational Purposes

• Complying with legal obligations
• Enforcing our terms and conditions
• Detecting and preventing fraud or abuse
• Protecting our rights, property, or safety
• Facilitating corporate transactions (such as mergers or acquisitions)

4. Disclosure of Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Customer support services
• Marketing and analytics providers
• IT and system administration services

4.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information, including:

• Encryption of sensitive information
• Secure network infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the personal information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Information

You may have the right to request access to your personal information and to receive information about how we process it.

7.2 Correction

You may have the right to request that we correct inaccurate or incomplete personal information about you.

7.3 Deletion

You may have the right to request that we delete your personal information in certain circumstances.

7.4 Restriction of Processing

You may have the right to request that we restrict the processing of your personal information in certain circumstances.

7.5 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.6 Objection

You may have the right to object to the processing of your personal information in certain circumstances.

7.7 Automated Decision-Making

You may have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

8. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

If you believe that we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

We are based in Austria, and the information we collect may be stored and processed in Austria and other countries where we or our service providers operate. If you are located in a different country, your personal information may be transferred to countries where data protection laws may be different from those in your country.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, such as:

• Relying on adequacy decisions by the European Commission
• Using standard contractual clauses approved by the European Commission
• Implementing binding corporate rules for transfers within our corporate group
• Obtaining your explicit consent for certain transfers

10. Updates to This Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Our Data Protection Officer can be contacted at dpo@hellscasce.com.

If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.